This story should give you a chuckle . . . . . It cracked us up!

Everyone knows that great customer service is paramount to the success of great companies … more often than not patience and a sense of humor are what set great customer service people apart from average customer service people.  Our customers are so important to us at Super Glue Corporation that we have been known to go above and beyond to provide superior service.

We had to laugh when we saw this story, and while it sounds a little unbelieveable we have confirmed that the following (or something very similar) really did happen – we just never had confirmation of the fact that the caller was actually messing with us before now:

Apparently, stand up comedian, Paul Rosa, got an idea to play a prank on some of America’s biggest, most well-known companies, and then write a book about what he did and how the companies responded.  According to this review, “Misery Loves Companies“, you can read Rosa’s book, Idiot Letters, and find ”87 purposely lug-headed letters he’s penned to companies and their even dopier responses-and see how he’s messed with the minds of some of America’s biggest businesses.”

One of the stories reveals how he contacted Super Glue Corporation complaining that “he was housebound and unable to shop for food because he was ’sitting with one hand hopelessly adhered to a portion of a large ceramic vase’.”  Super Glue Corporation’s response was to send him ”a loaf of bread”! 

Now, this was a long time ago and we’re sure customer service also directed him to whatever version of our standard “Removing Super Glue” response (pamphlet or web page) that was available at the time … but we have to laugh at how the customer service team responded by trying to help satisfy his immediate need for food as well ;)!

Kudos to all of you customer service people, and corporations, who handle challenging calls and situations all day long – May you always continue to take the high road when it comes to taking care of your customers!