Archive for August, 2013

WELL SAID: When Customers Speak Super Glue Corporation Listens!!

August 12th, 2013
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The best part of our day here at Super Glue Corporation and Pacer Technology is hearing from customers!  Whether they call us, or send us their story via our website, there is nothing we like better than talking to our customers.  I guess the fact that we have great, tried and true, products helps!!  😉

The majority of Super Glue Corporation customers – users of our brands like The Original Super Glue, Pro Seal, Bondini, ZAP, Front Porch Treasures, and Pacer Industrial – are very happy with our products’ performance.  Of course, every once in awhile they write in to ask us to perfect the product more or tweak it for their specific need; or to ask us where they can find our products, but we enjoy hearing these comments as well … they help us improve!

As a company, our roots were with the Remote Control model airplane business (this has now morphed into a whole new arena called drones!) … Many of our products were originally purposed for the hobby end of the industry.  Turns out this is a great foundation as hobbyists are some of the most detail oriented and precise people in the world!  They know what they need, they want what they need and they don’t let up until they get what they need for each part of their building process!!  Therefore, we have managed to build up quite a wide selection of high performance, job-specific products.  Many of these products end up being very multi-functional and work great across many genres!

This is where the fun comes in for us!  Hearing from people who love our products and depend on them for uses far beyond their original purpose …. we never imagined all the crossover uses, but it seems logical once you realize that many of the same issues occur in a wide arrange of hobbies, crafts, do-it-yourself projects and other fields! 

Here’s just one example of a cross-over product use:  FLY TYING!

fly-tying[Photo Credit:  Wikipedia:  Fly tying]

We say, “WELL SAID” to our customer B. Byrd who wrote in to tell us:  “I have used many adhesives for finishing flys and there is nothing on the market that even compares to the strength and virtual invisibility of Zap-a-Gap.  I would like to pass on to beginning tiers to not waste their time trying any other product!”

Thank You!  Once again, a satisfied customer made our day!!

ZapAGap1[Photo Credit:  Super Glue Corporation website]

Don’t waste your time trying other products!! 🙂

 

“Essential For DIY” Road Kit: Pro Seal RTV Silicone Adhesive and Sealant … says customer!

August 5th, 2013
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motorhome[Photo Credit:  Cyndi Hoelzle “Little RV On The Prairie” via motorhome.com]

Ah, Summer!!  What a wonderful time to travel and reconnect with family and friends!  Heading off on the open road in a recreational vehicle or motorhome is so much fun!  What a sense of independence and adventure … exploring our world … there’s no better feeling in the world!

Until, of course, there’s a breakdown or a problem … now that is no fun!

Boy, do we ever have a great tip for you! 

This bit of “motorhome”  travel advice came in from our customer E. Fierst:

“I purchased a new motorhome last summer in Florida.  It does rain a bit at times in Florida.  I soon discovered that one of my taillights was accumulating some moisture.  I told the RV tech that was going through my list of repairs that seems to come standard with the purchase of a new RV about it.  He sealed the taillight assembly with Pro Seal RTV Silicone Adhesive and Sealant.  I questioned him about using a silicone sealer for this application.  He assurred me that this product would work and that it would last.  He told me about the durability and versatality of this sealer and told me that he uses it on almost everything that needs to be sealed in RVs and it has never failed him.  Then he gave me a tube of your product to try for myself.  I’ve used it to reapply automotive trim, seal an outdoor lighting fixture, reapply the backing on my wife’s mirror, repair a cracked fitting to our vacuum cleaner and on and on.   I’m convinced.  This is now one of my essentials in my DIY supplies.”

clear-silicone-sealantThis is such great advice.  Thanks, E. Fierst, for sharing your story with us and helping us spread the word about the wonderful features and benefits of our Pro Seal Clear RTV Silicone Adhesive & Sealant!  The uses are endless!!  It provides a waterproof seal and remains flexible!  A terrific product!

We agree, do not leave home without it!!

To Happy Trails and Travels!!  Cheers!! 🙂

P.S.  Check out this cool motorhome adventure one mom, Cyndi Hoelzle, took with her children!!

 

 

 

 

 

 

Guitar Repair Tip!

August 5th, 2013
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Workshop_luthier[Photo Credit:  Wikipedia:  Luthier]

The most interesting tips and information we receive come directly to us from our customers often via the send us your story link on our website!

Here’s one of our recent favorites from P. Grover:

“I use your Z-Poxy finishing resin as a wood filler on all electric guitars that I refinish.  I apply several light coats (thinned with denatured alcohol) and sand flat until the surface of the guitar body is smooth and flat as glass.  I then spray the bodies with multiple coats of color and clean lacquer.  The results are stunning.  I love Z-Poxy and recommend it to friends.  Thanks.”

 

We agree, pt40Z-Poxy Finishing Resin (pictured here)  is a great product!  The product was originally developed for the remote control airplane custom modeller for use in fiber-glassing the center section of a wing or the entire airplane.  It has also been used for sealing model boat hulls.  The product bonds directly to itself and does not get brittle with age.  It sands easily for a smooth finish and is compatible with a variety of polyester resins.

Using it for guitar refinishing and repair is a wonderful idea!

According to guitar finisher P. Grover:  “I learned about Z-Poxy finishing resin from a professional luthier.  I am an amateur.  I would not refinish a guitar body from bare wood without first using Z-Poxy as a wood grain filler and surface leveler.  It accepts lacquer color and clear coats very well.  Great product!”

We think you all will agree with us that there is nothing like an actual customer testimonial to make you trust a product.  We sincerely thank P. Grover for this terrific tip!!

Great Product for Repairing Tile Chips & Cracks — Get it NOW!

August 1st, 2013
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Our customers are terrific … the feedback we get from people who actually use our products is cherished by our Research & Development team and by our Sales team as well.  Many new products, and product features, are initially generated via customer requests and suggestions.  Additionally, sales team members are always approaching retail buyers, armed with customer requests for products, to help make great products more available to people for purchase in their local stores.   Thank you, thank you, consumers,  for keeping us informed by sending us your stories!

Here’s what one customer had to say about our Porcelain Repair product:

“My home has a large area with white porcelain tile floor and walls.  As years passed, on some surface area [there] starts to appear small chips or cracks that looked ugly as a whole bunch of black dusts on [the] floor.  I fill those with super glue porcelain repair (19061) using toothpicks or Q-tips.  That made a magic showing my tile like fresh & new.”  – Customer J.Park

We were thrilled to hear that the product is working great for this customer and now our sales team is hard at work fulfilling his request:  “The problem is that I can not find a local retail store where they sell it near (California) anymore and it’s only available through the on-line store that causes me extra shipping costs and delayed time to get it …” 

We understand this frustration!! 

All Super Glue Corporation products are available for purchase on-line, by clicking below the product picture on the “Where To Buy” link, but we know that people really want to have all of our products available for purchase in their local hardware store, convenience store, or other retail location.  On-line purchase is a back up solution only … nothing takes the place of having the products available RIGHT NOW stocked on the store shelves.   Know that we DO value our customer requests and use them to get the action the customer desires and deserves.

Thanks, for sharing your story and now others can experience “magic … fresh and new”  tile, too!!  We’re hard at work trying to get the product into a store near you!